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Terms of sale

The site kynos-naturel.com is published by Kynos, a simplified joint -stock company with share capital of 500,000 EUR whose registered office is located10, Place Vendôme 75001 Paris.

These conditions of sale rule exclusively the contractual relations between Kynosand the buyer having placed an order on the website kynos-naturel.com .

 

1. General provisions

1.1.These General Conditions of Sale (“CGV”) supervise the sale of products on the W SiteEB kynos-naturel.com("The site"), property of the company Kynos.

1.2.In order to be eligible for the purchase of products on the site, customers must be at least 18 years old or, in the case of minor people, be duly authorized by their representative (E ) Legal (e)

1.3.Before placing any order, customers are invited to expressly accept these GTC. These CGVs may have to be modified. The GTC applicable to the order are the GTC posted on the date of said order.

1.4.By checking the corresponding boxes during the order or the registration process on the site, you acknowledge having read, understood and accepted, without restriction or reserve, these GTC.

 

 

2. Products

2.1.We take all reasonable professional measures to ensure that all the details, descriptions, product images appearing on the site is correct when the applicable information is entered in the system. However, within the limit authorized by the applicable law, we do not guarantee that the said details, descriptions and product images are absolutely accurate, complete, reliable, updated or exempt from errors.

2.3.The products described on the site, as well as the corresponding samples that we are likely to provide the customer, are reserved for strictly personal use.

 

3. Price

3.1.All the prices indicated on the site take into account the VAT rate applicable on the day of the order, in the country where the order has placed. The delivery costs are indicated before finalization of the order.

3.2.Prices are likely to be modified. The applicable prices are the prices published on the site on the date on which the customer has placed an order.

3.3. The shipping costs are processed according to the amount of the order and its destination. They are automatically calculated during the order process on the site.

 

4. Order & Delivery

4.1. Deliveries in mainland France are carried out by postal services or any other partner selected by Kynos.The order will be shipped to the address indicated by the buyer. If the address given by the buyer turns out to be wrong, or that the package is not withdrawn in time, Kynos cannot be held responsible for the impossibility of delivery. Relaying costs will then be the responsibility of the client.

4.2.Orders are generally processed within two (2) working day (s).

From the processing of the order, the products are generally delivered, within the following deadlines:

-Delivery by Colissimo: 2-3 working days

In any event, the order is executed within a maximum of thirty days from the day following that when the customer validated his order.

4.3.In the event of late delivery, the order is not canceled. Kynos informs the client by email that delivery will occur with delay. The customer may then decide to cancel the order by email or registered letter.

  •        In the event that the order has not yet been shipped, the latter is blocked and the customer is reimbursed for the sums possibly debited within 14 days of receipt by Kynos in the cancellation notice.

  •        In the event that the order has already been shipped when receipt by Kynos of the Customer's cancellation notice, the Customer can still cancel the order by refusing the package. Kynos will then reimburse the amounts debited and return costs paid by the Customer within 15 (fifteen) days following the receipt of the complete parcel refused and in its original state.

Kynos therefore declines any responsibility in the event of too much delivery time due to the postal services, as well as in the event of loss of the products ordered or a strike of postal services. It is specified that the risks of transport are borne by the buyer

 

5. Payment

Purchasing payment is carried out by bank card. The site is subject to one of the most efficient security systems at the current hour, the universal SSL (Secure Socket Layer) encryption process.

The order validated by the Customer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal of the said centers, the order will be automatically canceled and the customer warned by email.

 

6. Complaint & right of withdrawal

Upon receipt of the products ordered, the customer must check the compliance of these products. Any anomaly concerning the delivery (missing or broken product, damaged package ...) must be reported by the client on the receipt that the post office will present at the time of the delivery of the package and must imperatively be notified, at customer service, by emailcontact@kynos-naturel.comor by mail at Kynos 22 alleged Alan Turing 63000 Clermont-Ferrand. Any complaint made after a period of 7 days will be rejected and Kynos will be released from any responsibility

 

Furthermore, this right cannot apply if:

- the items have returned incomplete, damaged, damaged or soiled by the customer,
- The items are not given intact with their labels in their original packaging,

 

Kynos will not be responsible in the event of loss, sending to a poor address or the delay in delivery of a product, insofar as the risks of the transport that the customer chooses are based on him.

7. Disputes

These GTCs and contractual relations between Kynosand the client are subject to French law. The language of this contract is French.

In the event of a dispute, and in the absence of resolution of the dispute within the framework of mediation, the latter will be brought before the competent French courts.


8. Nominative information

Kynos undertakes not to disclose the information communicated by buyers and visitors on the site to third parties. These are confidential.

They will only be used by its internal services for the processing of the order and that to strengthen and personalize communication in particular by the letters / e-mails of information as well as in the context of the personalization of the site according to the preferences observed of Users.

In accordance with the Data Protection Act of January 6, 1978 and the GDPR, the Customer has a right of access, rectification, and opposition to personal data concerning him. To exercise this right, the buyer must send his request to Kynos by e-mail or by mail.